PRIVACY POLICY
Effective Date: October 8, 2026
1. INTRODUCTION
Valen Rehab and Performance ("Valen," "we," "our," or "us") is committed to protecting the privacy of patients and website visitors. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit the website or use Valen's services. Valen follows applicable privacy requirements.
2. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, and mailing address.
Health Information (PHI): Medical history, treatment records, insurance information, and other health-related data provided during the course of treatment.
Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.
Communication Data: Information provided when you contact us through forms, email, or phone.
3. HOW WE USE YOUR INFORMATION
We use your information to provide physical therapy services, communicate about consultations, appointments, and treatment, process payments, provide documentation you request for possible out-of-network reimbursement, send relevant updates with your consent, comply with applicable requirements, and improve the website and user experience.
4. HIPAA COMPLIANCE
As a healthcare provider, we are required to maintain the privacy of your Protected Health Information (PHI) under HIPAA. We will provide you with a separate Notice of Privacy Practices that details your rights regarding your PHI, how we may use and disclose your PHI, and our legal duties concerning your health information.
5. INFORMATION SHARING
We do not sell your personal information. Valen may share information with healthcare providers involved in your care, service providers that support operations, parties you authorize, and legal authorities when required by law.
Mobile information and text messaging opt-in data and consent are subject to the additional protections in the Text Messaging (SMS) section below.
6. TEXT MESSAGING (SMS)
If you provide your mobile number and check the box to receive text messages, Valen Rehab and Performance may text you about your discovery call: booking confirmations, appointment reminders, and follow-up if you need to reschedule. Message frequency varies, usually no more than 5 messages per booked call. Message and data rates may apply.
Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact (602) 641-3102 or admin@valenrehab.com. Agreeing to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
7. DATA SECURITY
Valen uses administrative, technical, and physical safeguards designed to protect information. No internet transmission or electronic storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We retain your information for as long as necessary to fulfill the purposes outlined in this policy and as required by applicable laws and regulations. Medical records are retained in accordance with state and federal requirements.
9. YOUR RIGHTS
You have the right to access your personal and health information, request corrections to inaccurate information, request deletion of your information (subject to legal requirements), opt out of marketing communications, and request a copy of your health records.
10. COOKIES AND TRACKING
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and deliver relevant content. You can control cookie preferences through your browser settings.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. CONTACT US
If you have questions about this Privacy Policy or your personal information, please contact us:
Valen Rehab and Performance
1725 W Williams Dr, Suite 57, Phoenix, AZ 85027
Email: admin@valenrehab.com
Phone: (602) 641-3102